With over 450 miles on my old running shoes, it was high time to trade them in for something new. So I went to the new Fleet Feet here in town (it opened last April), where I realized that even the running shoe industry must be feeling the pinch in our current economy. Are runners really putting off buying new shoes to accommodate frugality? Are runners thus experiencing more injuries because of the economy? Wow, I guess you really can blame just about everything on the economy huh? I don’t really know about that, but I was offered the best customer service I think I’ve ever had!
When I was first set up with a sales guy to fit me I asked him if he wanted to see my old shoes. He said yes so I jetted back outside to get them from the car. Upon my return he, somewhat jokingly, informed me that I had just gotten him yelled at. Apparently the manager thought the sales guy had run me off! (So often it seems that stores could care less if you walk in and then walk back out within a minute, making no effort to draw in your business). He then did the whole foot analysis and shoe fitting routine, during which the manager asked me how I knew about the store, who had referred me, etc. When I told him I had been in the habit of patronizing a different running store but decided to try Fleet Feet this time, he very sincerely replied that he hoped they’d be able to “keep” me. He continued to chat me up for a while and then offered me a free pair of $10 socks. While I was checking out he offered me a free long-sleeved running shirt as well! Unfortunately though, it turned out they were out of my size. Then he tried to sell me a $30 can of recovery drink mix. “Maybe next time,” I told him…”I already have a lot here” (shoes, a couple of additional pairs of socks, and a pile of GU & sport beans). I sincerely thanked him for the free socks though, and told him I’d definitely be back again. I wonder if they’ve always treated their customers so well or if they’re just really hurting for business. I hope I’m not diminishing their sincerity…they were both very genuine and I very much appreciated the great service; I’m just not used to it. And I must say I will be patronizing this store for my future running needs.
I love Saucony (I believe three of my last four pairs have been Saucony), but I switched from the Omni, which accommodate pronation, to the Ride, which are a neutral shoe. The guy fitting me said
that I appeared to come down pretty neutral and that the pain I am currently experiencing in my right foot may be from overcompensating for the support in my old shoes. We’ll see if he’s right. Hopefully the pain will subside with my new Rides. I was at first apprehensive, but am now very excited about the color…I’ve never had bold red running shoes before!